Service Coordinator
Hybrid - US
Service Coordinator
Part Time • Hybrid - US
Benefits:
- 401(k)
- Help or transport service
- Training & development
PRIORITY CARES HOME SERVICES
Priority Cares Home Services (PCHS) is a New York State Licensed Home Care Services Agency (LHCSA) dedicated to helping individuals live independently and with dignity in their own homes and communities. We serve clients across all five NYC boroughs as well as Rochester and Monroe County, providing compassionate, person-centered care through the NHTD Waiver, TBI Waiver, Managed Long Term Care (MLTC), and Personal Care Aide (PCA) programs.
Our mission is simple: to keep people out of institutions and in the community where they belong. Our team of service coordinators, caregivers, and support staff work every day to make that mission a reality for the individuals we serve.
POSITION SUMMARY
POSITION SUMMARY
The Service Coordinator for the NHTD/TBI Waiver Program is a critical member of the Priority Cares Home Services team, responsible for managing the care coordination needs of individuals enrolled in the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) Medicaid Waiver programs. The Service Coordinator serves as the primary point of contact for participants, their families, and all service providers, ensuring that each individual receives the supports they need to live safely and successfully in the community.
KEY RESPONSIBILITIES
KEY RESPONSIBILITIES
Care Planning & Coordination
Participant Advocacy & Support
Documentation & Compliance
Communication & Collaboration
QUALIFICATIONS
Required
- Bachelor's degree in Social Work, Human Services, Psychology, Nursing, or a related field
- Minimum 1–2 years of experience in human services, care coordination, or a related field
- Knowledge of New York State Medicaid Waiver programs, particularly NHTD and/or TBI
- Strong organizational skills with the ability to manage a caseload and meet deadlines
- Excellent written and verbal communication skills
- Proficiency in standard computer applications (email, Microsoft Office, electronic records systems)
Preferred
- Prior experience as a Service Coordinator in the NHTD or TBI Waiver program
- Bilingual candidates are strongly encouraged to apply
- Experience working with individuals with physical disabilities, traumatic brain injuries, or complex medical needs
- Familiarity with HHAeXchange (HHAX) or similar home care management platforms
WHAT WE OFFER
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Meaningful work making a direct impact in the lives of New Yorkers with disabilities
- Supportive team environment with leadership dedicated to quality care
- Opportunities for professional development and growth within Priority Groups
Flexible work from home options available.
Compensation: $20.00 - $30.00 per hour
About Us
Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA.
Our experienced team ensures that clients receive top-quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well-being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.
Our experienced team ensures that clients receive top-quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well-being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.
MISSION
We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well-being and enhances quality of life.
VISION
To lead the home care industry in providing comprehensive, person-centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.
To lead the home care industry in providing comprehensive, person-centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.
VALUES
- Compassion: We put the well-being of our clients first, ensuring their comfort and care are at the heart of everything we do.
- Independence: We support individuals in maintaining control over their lives and decisions through personalized care.
- Respect: Every individual is treated with dignity, ensuring that their needs and preferences are prioritized.
- Integrity: We uphold the highest ethical standards in care provision, ensuring transparency and accountability.
- Inclusivity: We are committed to serving diverse populations and making our services accessible to all.